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Frequently Asked Questions

How do I add users to my account?

Go to Settings → Manage Users → Click "Add User". Fill in their details and they'll receive an email and SMS invitation with temporary login credentials.

How does GPS location verification work?

When workers clock in or start jobs, their device GPS location is captured. For jobs, we verify they are within 500 meters of the job site address. This ensures workers are on-site and prevents time theft.

Can I edit time entries if there are errors?

Yes! Administrators can edit time entries in Reports → Time Editor. All edits are tracked with full audit trail (who edited, when, and why).

How does billing work?

You get a 30-day free trial (credit card required). After the trial, you're charged a one-time $9.99 setup fee plus $5.99 per active user per month. The same numeric amount ($9.99 / $5.99) applies in USD, CAD, and EUR — only the currency symbol changes. Add or remove users anytime — billing adjusts automatically.

What happens if a worker forgets to clock out?

The system automatically clocks them out after 8 hours for safety compliance. Administrators can also manually adjust time entries if needed.

Can I require photos for job completion?

Yes! When creating a job, check "Photos Required". Workers must upload at least one photo before they can complete the job. Great for showing customers the finished work!

Is my data secure?

Absolutely! We use bank-level encryption (TLS 1.2+, AES-256), two-factor authentication, and comply with GDPR. See our Security page for full details.

Can I cancel anytime?

Yes! Cancel your subscription anytime. Cancellations take effect at the end of your current billing period. No long-term contracts or cancellation fees.

Still Need Help?

Our support team is ready to assist you. Reach out via email, phone, or our contact form.

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